FAQs

1. Where are your products shipped from?

Orders are shipped from our international fulfillment centers, depending on product availability and destination.

2. Do you offer expedited shipping?

Expedited options may be available for certain regions. Please check the shipping method options during checkout.

3. Why is my tracking information not updating?

Tracking may take 2–7 business days to update after departure from the logistics facility. This is normal for international shipments.

4. What should I do if my package is marked as delivered but not received?

Check with neighbors or building management first. If it cannot be located, contact customer service for further assistance.

5. Do you charge customs duties?

Customs fees vary by destination. Any applicable duties are the responsibility of the customer unless otherwise stated on our website.

6. Can I cancel my order?

Cancellations are only possible before your order enters processing. Once processing begins, we cannot modify or cancel the order.

7. How do I apply a discount code?

Enter your discount code at checkout before submitting payment. Only one code may be applied per order.

8. Why was my order separated into multiple shipments?

To ensure faster delivery, items may be shipped from different warehouses depending on stock availability.

9. Do you restock sold-out items?

Some items may be restocked. We recommend subscribing to product notifications or checking our site regularly.

10. What materials are your products made from?

Material details are listed on each product page under "Product Description."

11. Are sizing charts available?

Yes. Each product page includes a detailed size chart for accurate selection.

12. Do you offer gift packaging?

Gift packaging may be available for certain items. Please review the options during checkout.

13. My payment failed. What should I do?

Verify your card details, ensure sufficient funds, or try an alternative payment method such as PayPal.

14. How do I update my shipping address?

Contact customer support immediately. Address updates can only be made before processing begins.

15. Do you offer support in multiple languages?

Support is provided primarily in English. However, our team will do its best to assist with multilingual inquiries.