Shipping Policy
This Shipping Policy explains how orders placed with our store are processed, shipped, and delivered. Our goal is to provide customers with predictable delivery schedules and a transparent logistics experience.
1. Processing Guidelines
All orders undergo verification, quality checks, and packaging before dispatch.
Standard processing time: 3–7 business days.
2. Shipping Methods & Delivery Estimates
All orders are shipped using secure international courier services. Estimated delivery times are:
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North America: 8–20 business days
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Europe: 8–25 business days
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Oceania: 8–25 business days
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Asia: 7–20 business days
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Middle East: 12–25 business days
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Latin America: 12–28 business days
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Africa: 15–30 business days
These delivery times are estimates only and may vary due to customs procedures, weather disruptions, or logistical delays.
3. Shipping Confirmation & Tracking
After the order is dispatched, customers receive an email with a tracking number.
Tracking updates may appear after initial handoff to the logistics carrier.
4. Incorrect or Incomplete Address
Shipments returned due to incorrect or incomplete addresses provided by the customer may result in additional shipping charges.
Please review your address carefully before submitting your order.
5. Customs Clearance Requirements
Customs processing time varies by country. Any applicable duties, taxes, or inspection charges are the responsibility of the customer unless specifically stated otherwise.
6. Delivery Attempts
Most carriers will make multiple delivery attempts. If a package is returned due to failure to receive it, reshipment fees may apply.
7. Lost or Stolen Packages
If a package is marked as delivered but is missing, customers should contact the carrier first for clarification. If unresolved, please contact us with your order details and we will assist in the investigation.
8. Assistance
For questions about your shipment, contact our support team at service@stussygearusa.shop.