Refund Policy

This policy governs all return and refund transactions for purchases made on our website. We strive to provide clear expectations and smooth after-sales service.

1. Return Window

Customers may return eligible products within 30 days of delivery. Returned items must be in resaleable condition, including:

  • New, unused, and unwashed state.

  • Original labels and protective packaging.

  • No signs of wear, damage, or alteration.

2. How to Submit a Return Request

Customers must obtain approval from our support team before sending back any item. The return request should include order information, product photos (if applicable), and the reason for returning. Once approved, return details will be provided.

3. Items Not Accepted for Return

Certain products cannot be returned due to hygiene, customization, or promotional restrictions:

  • Customized or engraved products.

  • Pet apparel that has been tried on.

  • Final-sale items.

  • Free gifts or bonus items.

4. Refunds

After the return is received and reviewed, refunds are processed within 5–10 business days. The refund will be issued to the original payment method. Initial shipping fees, return shipping fees, and customs charges are not refundable.

5. Exchange Policy

If a size or color exchange is required, customers may request a replacement depending on stock availability. If the desired item is sold out, a refund will be issued instead.

6. Incorrect, Faulty, or Damaged Products

Should a customer receive an incorrect or defective item, our team will investigate the claim. Photo evidence is required. Once confirmed, we will arrange a replacement shipment or offer a refund.

7. Return Shipping Responsibility

Customers are responsible for all return shipping costs unless a mistake on our part caused the issue.